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Product Design

Not another used car dealership

Creating emotion through colour and shadow

Collage of Carma landing-page mockups: a red car on a warm sunset gradient, surrounded by the marketplace UI panels.

Overview

As part of a web refresh project, our client Carma wanted a way to elevate their web pages. While users were drawn to Carma's business model it wasn't enough to distinguish them from used car dealerships.

The goal for this project was to create an illustration system that would be featured throughout the product and help elevate their brand.

My Role

Product Designer

Illustration, Brand Strategy

Feb 2022 - Present

My Team

Illustrator (me) (UntilNow)
Creative Director (UntilNow)

The Problem

In an industry where second hand car dealerships are seen negatively, Carma needed to break away from the stereotype.

They needed something that would elevate their brand and push the boundaries of how their customers viewed their brand. Being fully digital this would require a shift in the way they marketed themselves on their landing pages.

Stage 1: The Styleguide

An important starting point for us was setting up the rules for Carma's illustration style. These we decided would be governed by their company values, we focused on how they translated to the feelings we wanted the audience to feel. We created mood boards to help the client understand the direction and vision we wanted to capture. Key areas covered in our guidelines were composition, subjects, colour, and general do's and don'ts for illustrations.

Illustration style guide boards showing Carma's brand values, colour palette, and example scenes on a light blue backdrop.
The illustration styleguide set up our rules for how I would illustrate.

Stage 2: Planning

The first step when creating the illustrations was to define the concept we wanted to convey in an illustration and once agreed on by the team at Carma I created quick sketches of the illustration to determine the best layout.

Storyboard of pencil sketches exploring illustration concepts and layouts.
A collection of sketches for illustration concepts.

Stage 3: The Final Illustration

Once the team were all in alignment and were happy with the illustration I moved these into Adobe Illustrator and converted them into final illustrations. I would test these illustrations on the webpages to ensure that the illustrations worked responsively and with text overlaid.

Grid of finished Carma illustrations: houses, cars, a delivery truck, and a landing-page hero, all in warm sunset tones.
A small collection of final illustrations used across the Carma brand.

Results & Takeaways

Once implemented the new illustrations were received positively by the team at Carma and their audience. Our success on the initial brief led to more requested illustrations to be used across the website from cards to icons and internally such as on staff material and shirts.

Some key takeaways for me personally were:

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